Refund & Cancellation
Last Updated: October 2025
This Refund & Cancellation Policy outlines the terms under which purchases made through Cyveer (www.cyveer.com) are processed. By purchasing any digital products or services from our website or related platforms, you agree to the conditions described in this policy. This policy applies to all customers worldwide.
1. Introduction
At Cyveer, we are committed to delivering professional, high-quality digital products and services. Due to the nature of our offerings—including instant digital downloads, personalized consulting, and time-based professional services—all purchases are carefully structured to ensure clarity, fairness, and transparency between Cyveer and our customers. This policy explains when cancellations are allowed and under what conditions, if any, refund considerations may apply.
2. Refund Policy for Digital Products
Digital products available under Resources (eBooks, guides, templates, frameworks, worksheets, checklists, toolkits, or similar materials) are delivered instantly after purchase and cannot be returned. Therefore, refunds are not available for digital products once they have been delivered, accessed, downloaded, or made available to the customer. Digital products include but are not limited to:
Cybersecurity toolkits and frameworks
ISO documentation templates
Interview preparation guides
Resume resources or career templates
Training materials or downloadable assets
All digital sales are final due to the irreversible nature of digital delivery and intellectual content access.
3. Refund Policy for Services
Refunds are not available for services once work has started. This includes all professional services such as:
Cybersecurity consulting
ISMS policy and documentation development
Technical writing services
“Ask the Cybersecurity Expert” advisory service
Cybersecurity interview preparation services
ATS resume writing services
Cybersecurity career counseling
WordPress development or cybersecurity services
Any future services offered under Cyveer
Before any service begins, a clear scope of work is agreed upon with the client, including requirements, timelines, and deliverables. Once project initiation occurs—such as kickoff communication, discovery meetings, or initial deliverables—refunds cannot be issued.
4. Cancellations
Cancellations are permitted within 24 hours of purchase only if work has not yet begun. After work has started or access to a deliverable has been provided, cancellation requests cannot be accepted. To request a cancellation within the permitted timeframe, customers must contact us at [email protected] with their order details.
5. Payments Processed via Gumroad & Etsy
Cyveer offers digital products and certain services through trusted third-party platforms such as Gumroad and Etsy. All financial transactions, billing, and payment security on these platforms are handled independently by their respective payment processors.
Because these platforms operate under their own payment terms:
Refunds for purchases made via Gumroad or Etsy are not provided through Cyveer.
Any payment issues must be handled according to the policies of the respective platform.
Cyveer remains responsible for delivering purchased digital products or agreed services but does not issue refunds for payments processed by third-party platforms.
Customers are encouraged to review the Gumroad Terms of Sale and Etsy Purchase Policies before making a purchase.
6. No Chargebacks or Payment Disputes
By purchasing from Cyveer, you agree not to file chargebacks or payment disputes through your bank, credit card provider, or payment platform as a method of obtaining a refund that is not permitted under this policy.
If a customer initiates a chargeback or dispute:
Access to all Cyveer services, tools, downloads, or ongoing engagements will be immediately suspended.
Legal and recovery procedures may be initiated to resolve fraudulent or invalid disputes.
Customers are required to contact Cyveer at [email protected] to resolve any billing concerns directly before escalating through external channels.
7. Anti-Fraud Protection
To protect against fraudulent activity, Cyveer reserves the right to:
Block access to products, services, or accounts linked to suspected fraud
Refuse service or cancel pending orders if misuse is detected
Request additional verification before completing transactions
Report fraudulent transactions to relevant authorities and payment processors
Any attempt to misuse intellectual content, share paid material without authorization, or reverse payments after receiving deliverables will be treated as fraud.
8. Dispute Resolution
We are committed to fairness and customer satisfaction. If you have a concern regarding your order, service, or delivery:
- Contact us first at [email protected] and allow us an opportunity to resolve it
Most issues can be quickly addressed through clarification, revision, or reasonable resolution
Cyveer believes in direct communication and aims to resolve disputes professionally without unnecessary escalation. If a resolution cannot be reached informally, the matter will be handled under the Governing Law and Jurisdiction terms outlined in our Terms of Service.
9. Service Engagement Conditions
For consulting, technical, writing, coaching, or customized cybersecurity services, the following applies:
Cyveer begins work only after receiving order confirmation and agreed project details.
Clients must provide accurate information, timely responses, and required inputs to avoid delays.
Failure to provide necessary information or cooperation does not qualify for a refund or cancellation.
If a client becomes unresponsive for 7 business days or more after project initiation, the project may be closed without refund.
Any changes in project scope requested after work begins may require an additional fee and mutual agreement.
Cyveer is committed to professional delivery, but we do not guarantee specific business outcomes (such as employment, ranking, revenue, or security guarantee), as results may vary based on individual implementation and external factors.
10. Revisions & Client Satisfaction
While refunds are not offered once work has begun, Cyveer provides reasonable revisions for service-based projects to ensure satisfaction:
Revisions must align with the original agreed scope of work.
Requests that introduce new requirements outside the agreed scope may incur additional charges.
Revision timelines must be mutually coordinated to maintain project flow.
For digital products, revisions and customization are not included unless stated otherwise.
Cyveer aims to deliver a professional experience and encourages clients to communicate any concerns promptly so they can be addressed quickly.
11. Exceptions
Refunds may only be considered in very limited cases under Cyveer’s discretion if:
You were charged by mistake for the same product/service more than once (duplicate payment)
A paid product was not delivered due to a technical issue on our system and we are unable to resolve it
A service has not yet started and the client cancels within 24 hours of purchase
To request consideration for an exception, email [email protected] with:
Order ID
Product/Service purchased
Reason for your request
Proof of issue (screenshots or supporting details)
Submission does not guarantee approval, but all requests will be reviewed fairly.
12. Contact Information
If you have questions about payments, service delivery, or refunds, contact us at [email protected]. We respond to all refund or billing inquiries within 2–4 business days.
By making a purchase on Cyveer.com or through our Gumroad or Etsy storefronts, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy. This policy is part of our Terms of Service and applies to all users and clients across all regions.